Assertive communication is a valuable skill in any modern workplace. Learn the foundations for communicating clearly. You will become more confident in conflict resolution and negotiating persuasively, communicating with a diverse range of people, building rapport and exploring different communication styles.
You will practice how to ask and answer questions, use nonverbal communication, give feedback, and deal with push back. The workshop manual is designed for quick scanning in the classroom [and in the workplace] and is filled with interactive exercises that help ensure learning success.
- Understanding ourselves and others
- How to build rapport
- Listening and questioning skills
- Showing empathy
- Giving feedback.
Available in Burleigh Waters. see below for details