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This valuable workshop is a must-have in any professional development toolbox. It is designed for anyone who is not employed as a counsellor, however, often finds themselves in a counselling role after conversations or requests for support that arise from clients or colleagues – honestly that could be all of us.

You might have a busy front line administrative role, be a supervisor or team leader, nurse, teacher, coach, support worker, early childhood educator or complimentary health practitioner.

This workshop is a package of engaging activities, discussion and opportunities to practice learning so you can respond with increased skills and confidence. We focus on developing your awareness and understanding whilst building practical ‘how to’ capabilities within a counselling framework.

The big bonus is that you can upskill anywhere you are. We can deliver via a live interactive webinar format or a face-to-face team building session.

  • How to listen effectively and help others clarify their problems
  • How to direct questions so others can identify possible solutions
  • How to create healthy boundaries to avoid burnout
  • The value of mindfulness and breathing techniques to reduce anxiety; and
  • When to refer people on to professional assistance and support.

Prue Howard comes with over 20 years of Community Service experience, and more than 4 years of crisis counselling. She readily shares her industry knowledge to ensure you are armed with new strategies to support your clients, and protect your own well-being in the process.


This course is non-accredited training.

Available in Burleigh Waters, Lismore, Murwillumbah. see below for details

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Location: Murwillumbah
Info: Thank you for supporting our Work Skills Program, we are thrilled you are keen to sign up for this course. Please contact our customer care team for possible dates.
Duration: 1 session
Time: 9.30am - 3.30pm
Fee: $250
Training Mode: Face-to-face